Frequently Asked Questions

What do I need to have ready when I call support?

You will need to be in front of the computer that has VersaCheck installed on it. Have the exact wording of the error or be on the screen that has the error. Be prepared to give your serial number when asked if using a full version of the product. If you have not registered your serial number pelase do so before calling by opening VersaCheck, clicking on the Help option - and selecting the register software option. This allows to record issues you are having with the product and identify trends that can be improved upon if there is a problem with the software/hardware.

When I enter my validation code the program tells me the code already exists

This indicated that the validation code you are entering is already entered and validated on this computer. You can simply close all windows when installing or if printing select cancel and continue printing

When I try to validate the software I receive an error "License Volume Exceeded"

This error occurs when the serial number you used to install the program was already activated. You will need to deactivate the software on your own or by submitting the serial number for reset.