Frequently Asked Questions

What do I need to have ready when I call support?

You will need to be in front of the computer that has VersaCheck installed on it. Have the exact wording of the error or be on the screen that has the error. Be prepared to give your serial number when asked if using a full version of the product. If you have not registered your serial number pelase do so before calling by opening VersaCheck, clicking on the Help option - and selecting the register software option. This allows VersaCheck.com to record issues you are having with the product and identify trends that can be improved upon if there is a problem with the software/hardware.

When I enter my validation code the program tells me the code already exists

This indicated that the validation code you are entering is already entered and validated on this computer. You can simply close all windows when installing or if printing select cancel and continue printing

When I try to validate the software I receive an error "License Volume Exceeded"

This error occurs when the serial number you used to install the program was already activated. You will need to deactivate the software on your own or by submitting the serial number for reset.

How do I get past the EOleSys Error?

EOLeSys Error can happen when there is more than one VersaCheck desktop application installed. To clear the error, click OK, then ensure all VersaCheck programs are closed. Find the VersaCheck program in your start menu, then right click and select Run as Administrator. You will need administrator privileges on your computer to do this.

Why do my checks print with void?

Checks print out with void for 2 reasons.

1. You do not have any print credits left. This can be checked by clicking tools at the top of the VersaCheck program, then from the drop down menu select Manage Product Licenses > Product License Manager If you need additional print credits, you can purchase more at this page: https://versacheckstore.com/pages/validation
2. You have account validation safeguards turned on for your account, and can only turn off this option if you are not using Versacheck Presto.

Can you reset my serial number?

Please email your serial number to customerservice@versacheck.com and one of our associates can assist you during support hours.

Can you reset my validation code?

Validation codes for print credits are able to be reset within one year of first activation. Please email your validation code to customerservice@versacheck.com and we can check whether your code is eligible for transfer. Otherwise you can purchase validation codes for print credits at this page: https://versacheckstore.com/pages/validation

I get a License Volume Exceeded error when I open VersaCheck.

The License Volume Exceeded error occurs when you try to activate VersaCheck with a serial number that is already in use. Please contact us at customerservice@versacheck.com or ask to speak with a live representative then provide your serial number and we should be able to deactivate your previous software activations.

Can I get a gValidate refund?

For gValidate or VersaCheck Pay support or refund inquiries please contact them at support@gvalidate.com