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Versacheck Terms & Conditions of Sale

1. Websites, Branding and Trademarks

Seller provides product(s) and service(s) that are sold through several ecommerce sales channels (websites) and other retail sales channels as well. All trademarks and associated websites are the property of their respective owners.

2. Quotations via Phone, Fax, Web Shopping Cart or Email

Prices quoted are subject to change at any time on the websites and/or shopping cart system at the sole discretion of Seller For all correctly quoted sales prices for which payment has already been made, Seller will honor the quoted price. In the event goods are ordered and/or paid for based on erroneously quoted prices or terms, Seller will advise and work with the customer, providing appropriate pricing and allowing the customer reasonable time to accept or reject the order submission based on corrected price(s), with full right for refund and returns, as applicable under the circumstances.

3. Order Placement & Acceptance

Orders may be placed by Web Shopping Cart. Acceptance of orders may be subject to credit approval, address verification and other steps as determined to be necessary under the circumstances by Seller Order delays may occur due to unforeseen contingencies such as fire, flood, strikes, theft, acts of God, and other causes, and are beyond the control of Seller. Cancelled orders may require compensation to Seller by the customer for incurred costs, restocking fees and related obligations and expenses as determined by Seller and/or as stated in the applicable Business Agreement, if any. Absent explicit approval of credit terms via email, website confirmation pages or other commonly used means, shipment constitutes Credit and Payment Method approval, and non-shipment constitutes decline, of order(s) and/or Payment methods proposed or (if applicable) credit terms requested. Downloaded software registration and/activation may be cancelled at the sole discretion of Seller if the credit card payment by the user is charged back against the Merchant account Seller.

4. Product & Service Delivery & Returns

Unless otherwise specified, the price quoted for product(s) and service(s) sold by Seller are for a single shipment or delivery of service or download of software, without storage, F.O.B. point of sale or shipment location of Seller Prices quoted are based on continuous and uninterrupted delivery of the complete order. If the circumstances and specifications state otherwise, Seller will charge accordingly at current rates. Title for goods and/or services shipped or provided from/by Seller passes to the customer upon delivery to the carrier by Seller or in the case of downloadable product(s) or service(s), at initiation of the download by the customer.

Returns

Customer may request, and Seller, at its sole discretion, may grant product Return Merchandise Authorizations ("RMA's") for merchandise, subject to applicable terms and conditions associated with those products. A 25% restocking fee will be charged, but could be waived at the sole discretion of Seller.

Time Frame

To send products requiring warranty service to Seller, an RMA number must be obtained.

RMA must be requested within the time frame specified below:

Software, Toner, Ink, Check Paper 30 Days
Printers, hardware Accessories 14 Days

RMA's granted and authorized require the following conditions be satisfied before customer's account will be credited.

  1. The RMA# must be clearly marked on the OUTSIDE of the shipping container,
  2. Receipt of goods from customer by Seller, must occur within 30 days of date of RMA issuance,
  3. Goods returned must be in new/resalable condition, unregistered, in their original packaging (including UPC code), and include all original packing material, blank warranty cards, manuals and accessories,
  4. If returning products purchased as part of a bundle, the complete bundle must be returned, except for exchanges and repairs. All the above mentioned conditions must be fulfilled for the complete bundle,
  5. Upon receipt, proper identification and matching of returned goods with the RMA issued for it will be performed by Seller and it is determined that the goods are returnable.

If any of the above conditions are not met, Seller reserves the right to refuse the return.

There are no returns on:

  • Opened software
  • Downloaded Software
  • All Hardware (printers, scanners, etc.) once opened
  • All consumables (ink and toner cartridges, paper, etc.) once opened
  • Special Order merchandise
  • Activated Support Plans

Please inspect order carefully upon receipt. Seller must be immediately notified about missing goods/goods damaged during shipment within 24h of receipt.

For your protection, we recommend that you insure any returned items and use a traceable carrier that can provide you with delivery confirmation. Seller shall not be responsible for items returned that are lost or damaged in transit. Postage and handling charges, both to and from Seller's warehouse will be paid by the customer, and are non-refundable. At Seller's discretion, Seller may reimburse shipping charges related to the return or exchange of defective products inside the U.S. only (see #10). Seller will not be liable for the receipt of goods returned without proof of delivery.

Refund of Return Shipping Charges

We refund shipping charges to return products to Seller in the following cases:

  • An incorrect product is shipped.
  • A broken or defective product is shipped once Seller has determined that product is defective.
    Important: Does not apply to free products, or products for which a rebate was submitted and/or paid!
  • The carrier damages a product during shipping (upon carrier assuming responsibility).

Amount of shipping refund will be based on lowest basic rates (without extra services). Please allow up to three weeks for reimbursement.

5. Payment Terms

Payments will be in net cash based on terms as stated on the invoice or shopping cart Receipt/Confirmation page less dollar amounts of any authorized RMA's or other credits previously authorized and granted by authorized Seller personnel to the customer's account. Seller's liability is limited to the quoted selling price for defective goods, without additional liability for special or consequential damages. If payment is not made, customer is liable for all costs of collection incurred plus reasonable surcharges in Seller discretion.

Liability

Disclaimer of Implied Warranties - Seller's maximum liability whether by negligence, contract or otherwise will not exceed the return of amounts collected on invoices issued for shipments in dispute. Under no circumstances will Seller be liable for specific, individual or consequential damages. Seller will not be liable for any inability to supply the product(s) or services(s).

Shipping / Delivery of products

Please use this formula to determine when your order will arrive:

Shipping Time + Shipping Method = Total Delivery Time

  • Shipping time (the time between ordering a product and the product leaving Seller warehouse) depends on stock availability.
  • Orders usually ship within 24-48 hours*.
  • Payment verification may occasionally delay order processing.
  • Stock availability is indicated for each product on Seller's website.
  • Seller does not ship or schedule delivery on Saturday, Sunday or holidays. (e.g. FedEx Ground Home Deliveries makes deliveries Tues-Sat; FedEx Ground Business makes deliveries Mon-Fri)
  • Please allow an additional 24 to 48 hours for weekend orders.
  • Seller is not liable for late/delayed deliveries by shipping carriers.

* Excludes Ground delivery (please contact Seller customer service to confirm current delivery schedule)

8. Back Orders

Seller uses its best effort to stock sufficient inventory of products and strives to deliver all orders complete the first time. If for some reason Seller is out of stock on a product at the time of ordering, Seller will ship the other products ordered and the back ordered item as soon as it is received in Seller warehouse. You can check the status of the order by using the VersaCheck.com Account Manager, sign in as a returning customer. Click Order History and select Order Status.

Order Cancellation

Orders must be cancelled prior to shipment. If you cancel after the order has shipped or downloaded, you must request a Return Merchandise Authorization (RMA) and will be subject to the rules and conditions set forth in topic #4 of this agreement. To ensure rapid cancellation, please call Seller customer service or sign into the VersaCheck.com Account Manager on the web site, click on Order History and cancel to submit a cancellation request.

Shipping Charges

Customer is responsible for all shipping charges.

No refunds for products damaged by carriers.

11. Credit Card Payment Policies

Seller accepts select Credit Cards. Seller uses industry accepted methods to verify card holder address and card code information. Orders for which this information cannot be positively verified will be declined by Seller but the authorized funds may be held by the card issuing bank as per the issuing bank's rules and regulations. Seller does not accept prepaid credit cards, gift card credit cards, etc., that do not allow Seller to verify the billing address of the account holder. If customer still uses such cards unbeknownst to Seller the amount authorized may be held by the issuing bank. Seller will not be able to release such authorized funds!

For new customers:

  • We desire to protect customers from fraudulent transactions; therefore, all orders placed within a time determined in Seller discretion of setting up an account need to be shipped to the address recorded with your credit card company as verified during the credit card authorization during order placement.
  • Seller verifies billing and shipping addresses and contact phone numbers with credit card companies on all new accounts. If the billing or shipping address or phone number on your account differs from your credit card records, your order could be declined. Therefore, please verify that your account information with respect to your credit card company is correct.
  • Additionally, a first time order over a minimum amount in Seller discretion is subject to Seller verification procedures and may delay the processing of your order.

Hold authorizations incurred due to incorrect address information or card code cannot be released!

As an additional service, Seller's Customer Service Department may contact you via e-mail and/or phone to verify your order.

Refunds for cancelled orders will be credited back to the original credit card used to charge the order.

Check/Money Order Payment Policy

Orders paid via check or money order can be held for time period in Seller discretion prior to being released to Seller's order processing department. Please review Section #7 of this agreement to determine approximate delivery time.

Refunds for cancelled orders paid for by check or money order will be sent as a check to the billing address. This may take up to 60 days after the cancellation order was received.

13. Wire Transfer Payment Policy

Orders paid via wire transfer will be held until the wire is confirmed by Seller's bank prior to being released to Seller's order processing department. Please review Section #7 of this agreement to determine approximate delivery time.

Customer is responsible for all associated wire transfer fees and 3rd party charges.

Refunds for cancelled orders will be sent as a check to the billing address on the order.

Contact:

info@versacheck.com

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