Support Technician APPLY NOW

Poway, CA
Support Technician
Full time


Work in an inbound call support center that provides customer assistance working with VersaCheck, VersaInk and Printers that provide check writing solutions to small business and personal users

Duties and Responsibilities

  • Provide phone support to customers requesting software or hardware support
  • Provide support to all levels of difficulty- from software use, determining operating system incompatibilities, integration of VersaCheck software with other applications
  • As needed, work with development, sales, or administrative staff to support customer needs within established company procedures

Requirements and Experience

  • Possess strong skills in problem-solving
  • Must be able to communicate positively and effectively with customers
  • Have the ability to interact with customers at their level of need
  • Possess strong work ethic
  • Able to work in a team environment
  • Software development knowledge helpful
  • Excellent computer skills, including MS Office suite. Quickbooks skills helpful
  • HS degree required
  • Additional technical experience is desirable

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